Official support
Bridge help without the guesswork.
Until support@circuswap.com is activated, the public Circuswap GitHub Issues page is the only official support channel.
Do not accept direct-message support, remote-access software, or a request to send tokens to “verify” your wallet.
Contact support
Open a public issue with the route direction, wallet type, failed step, and public transaction hash. Do not post personal information or wallet secrets.
Open a Circuswap support issue ↗Before opening an issue
- 1Do not restart after a successful burn
If the source burn succeeded, use Circuswap's “Resume failed transfer” action. Starting another bridge may create a second transfer.
- 2Check the correct source network
Use Ethereum Sepolia when bridging to Arc Testnet and Arc Testnet when bridging back to Sepolia.
- 3Keep gas available
Sepolia requires test ETH for gas. Arc Testnet uses USDC for gas, so Circuswap's MAX action keeps a small reserve.